Terms & Conditions

Terms & Conditions

Here is the boring legal stuff – try not to fall asleep!

About Us

This website is owned and operated by Wilson & Brown Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments, or if you need to contact us, please email us using the form on the contact us page.

74 Rydal Avenue, Warrington, Cheshire, WA4 6AT

Making A Purchase

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Customers have the responsibility to inform us of any change in their details. If the customer fails to inform us of a new address or invoice details which leads to them not receiving the invoice the customer is required to pay to the terms stated on our invoices.

Use of our Website

Our website will often be your first point of entry when exploring our services and is intended for use by adults over 18 years of age.

Conditions of use

Products available for sale on this website (“Products”) are subject to these terms and conditions. By placing an order for Products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of placing your order. Your statutory rights are not affected by these terms and conditions. These terms and conditions include our privacy policy and the information on our help page.

Your representations

You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase the Products. You also promise that all information you have provided is accurate and true. You authorise us to perform validation checks and authorisation with the card issuer.

Indemnity

You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

Prices

All prices stated on the website are inclusive of VAT where applicable, but exclusive of shipping charges, unless we tell you otherwise. Prices and availability of Products may be changed at any time without notice. The price at which you agree to purchase the Products is the price stated on this website at the time you place your order.

Colours

We make every effort to ensure that the images of the Products on our website are accurate. However because of differences between monitors the colour you see of the Product may not accurately reflect its true colour.

Orders

We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.

Credit Card Security

When an order is placed on our website, credit card numbers are encrypted using an SSL security certificate issued by Comodo and securely passed to our payment provider World Pay. Wilson & Brown Supplies do not have access to see your full card number and at no time is it stored in any format by us.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on 07538 042724 (International +44 7538 042724) or write to us at 74 Rydal Avenue, Warrington, Cheshire, WA4 6AT.

Returns Policy

We are always here to help. If you are not completely satisfied with certain purchase, simply return it within 14 days, unused and in its original packaging for a prompt replacement, exchange or refund.

We regret that unless the goods are faulty we are unable to refund any post & packing charges.

Pre-Orders

PRE-ORDER: If we offer a pre order option, please be aware the stock is already on the way to us. You will be kept up to date as to when it will arrive within the UK, and when you should expect to receive it.

PAYMENT WILL BE TAKEN AT TIME OF ORDERING – but you are within your rights to cancel at any time prior to shipping.

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